![]() ![]() I request Paypal to fully refund my son gift in amount of $150. Therefore, this is complete fault of PayPal. I didn’t keep my banking account on the website because they use it as the payment method instead of my credit card specified as preferred payment method. This is not the first time when I have problems with this company. Many words in defense of Paypal without any considerations of my rights and interests. After 15 minutes of me trying to get clear answer if Paypal will return my money, I realized that this communication is just wasting of my time. ONLY! But they did refund! Today I called and talk to resolution center representative. Representative talked a lot without any specifics. And I ask representative to issue full refund. Even so it was specified as Preferred Payment Method. I called resolution center to find out why they used balance instead of my credit card. And all transactions were made from my Paypal balance. When I finally logged into my account I found that I had only 6 something dollars. Every time I see that PayPal is my only choice because they cannot clean out their records when a individual changes their address. This is not the first time in this happened to me, but the last time that happened many years ago, the merchant was kind enough to fix the mistake once they realized it was not me. I want them to be a better company and it’s not. I cannot trust PayPal and this means that any merchant who uses PayPal I will not be able to order from. I argued about PayPal storing an old address for me and then sending it to a merchant who used it instead of the address I put in when I ordered the product on their website. Today I got a response from that claim saying that it was denied because the merchant's description of the product matched what product I received. I tried a second dispute to say I never argued that it wasn’t delivered, but that it was delivered to the wrong address and it was not because I put in the wrong address. The first decision was denied because the merchant showed proof of delivery. I asked PayPal to reimburse me and they refused. I asked the merchant to reimburse me and they refused. I had to find someone to go to the house, pick up the item and then mail it to me costing me $33. Be warned PayPal do not honor their own policies. I never would believe a company could treat someone like this and get by with it. In the attached call you can hear PayPal saying that my account is in a status of "attempting to collect a debt", and then states that "the account is in good standing with nothing owed." I have been a customer for 23 years at PayPal. Paypal's claim's department on 04-10-2023 instead retaliated by ignoring the supervisor's promise and instead placed my account in a collections standing. To my surprise, even though I was promised by the supervisor, on 03-31-2023 that I would receive a refund and the final open case would be closed in my favor. I have the recorded phone call which verifies this. I called on 03-31-2023 and spoke to a Supervisor at PayPal who informed me (promised me) that I would get my money back and the (Paypal case) would be closed in my favor, as she deemed it should be. and that would be at our expense, which would be over 1,000.00. Then they said we would need to ship the item back to the seller, who ripped us off and did not request the item. Next, they said we would need to file a FBI claim. The last case has created an unbelievable response by PayPal's claim department.įirst, they made my wife and I take the instrument to Guitar Center and get it deemed damaged and worthless, which we did. This led to 4 of the cases being closed by PayPal in my favor and a refund of all the money except for 500.00 dollars, which the last claim was for, and was pending at the time the PayPal Customer Service associate, who closed the 4 cases in my favor. ![]()
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